1. Free plan and paid trials
Kanvly offers a Free plan for evaluation and lightweight use. Paid plans include a 3-day free trial where available and shown before purchase. For web subscriptions, Stripe bills the selected plan and billing cycle after the trial unless the subscription is cancelled before the trial ends. For web lifetime deals, Stripe charges the shown one-time amount at checkout and there is no automatic renewal. For iOS subscriptions, Apple determines App Store introductory offer eligibility and handles App Store billing through the user's Apple ID.
2. Renewal and cancellation
| Topic | Default rule |
|---|---|
| Renewal | Paid subscriptions renew automatically on the selected monthly or annual billing cycle. Web lifetime deals do not renew. |
| Cancellation | Web subscriptions are cancelled in the Stripe billing portal or through support. App Store subscriptions are cancelled in Apple ID subscription settings. |
| Access after cancellation | Paid features remain available until the end of the current paid period, then the workspace may be downgraded or limited according to plan rules. |
| Taxes | Stripe or Apple may calculate applicable taxes depending on the purchase channel. Customers are responsible for taxes, duties, and similar charges unless stated otherwise. |
| Enterprise | Enterprise billing, termination, credits, or refunds are governed by the applicable order form or signed agreement. |
3. Web refunds
Web self-serve subscription fees are generally non-refundable except where required by law, where a billing error occurred, or where Kanvly approves a refund at its discretion. Team lifetime deal purchases are one-time web purchases and are generally non-refundable on the same basis. Web refund requests should be sent through Kanvly support and include the account email, workspace name, Stripe invoice or receipt if available, and a short explanation.
4. App Store refunds
App Store purchases and subscriptions are processed by Apple. App Store refund requests, payment method changes, cancellation, and subscription management are handled through Apple's App Store and Apple ID systems. Kanvly can help identify the account and subscription status, but Apple controls whether an App Store refund is approved and how it is issued.
5. Payment processors
Stripe processes payments, invoices, tax calculation, and billing portal sessions. Kanvly does not store full payment card numbers. Apple processes App Store payments and receipts for iOS subscriptions. Approved refunds may take several business days to appear depending on the payment method, bank, or platform processor.